Terms of service

Terms of Service

Last updated: March 2026

This website is operated by Organic Bliss. By accessing or using this website, including all information, tools, and services available on the site, you agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our online store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services to you.

1. About Us

Organic Bliss is an Australian-based online retailer specialising in premium organic products. You can contact us at:

📧 info@organicbliss.net.au

2. Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory in Australia, or that you are the age of majority and have given consent to allow any of your minor dependents to use this site.

3. Products & Pricing

  • All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
  • We reserve the right to change product prices at any time without notice.
  • We make every effort to display product descriptions and images accurately, however we cannot guarantee that your monitor's display of any colour will be accurate, and we do not warrant that descriptions are complete, reliable, current, or error-free.
  • We reserve the right to discontinue any product at any time.
  • At this time, we only offer goods and products within Australia. We reserve the right to limit sales to any person, geographic region, or jurisdiction on a case-by-case basis.
  • In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

4. Orders & Payment

  • By placing an order, you are making an offer to purchase the selected products at the listed price.
  • We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or for unauthorised commercial purposes.
  • We may limit or cancel quantities purchased per person, per household, or per order.
  • Payment must be made in full at the time of placing your order. All transactions are processed securely.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
  • If we make changes to or cancel an order, we will attempt to notify you using the contact information provided at the time of the order.

5. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

This site may contain historical information provided for reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on a regular basis.

Occasionally there may be errors, inaccuracies, or omissions on our site relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice.

6. Shipping & Delivery

Shipping and delivery terms are outlined in our Shipping Policy, which forms part of these Terms of Service. Please review our Shipping Policy for full details on delivery timeframes, costs, and local pickup options at our Taylors Lakes and Rockbank locations.

7. Returns & Refunds

Our returns and refund terms are outlined in our Refund Policy, which forms part of these Terms of Service. Please review our Refund Policy for full details on eligibility, timeframes, and processes.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies you may have under the ACL.

9. Prohibited Uses

In addition to other prohibitions outlined in these Terms of Service, you are prohibited from using the site or its content:

  • (a) for any unlawful purpose;
  • (b) to solicit others to perform or participate in unlawful acts;
  • (c) to violate any Australian federal, state, or territory regulations, rules, or laws;
  • (d) to infringe upon or violate our intellectual property rights or the rights of others;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit viruses or any malicious code;
  • (h) to collect or track the personal information of others;
  • (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • (j) for any obscene or immoral purpose; or
  • (k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any of these prohibitions.

10. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
  • You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.

11. Intellectual Property

All content on this Website, including text, images, logos, and graphics, is the property of Organic Bliss and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this Website without our prior written consent.

12. User Comments & Feedback

If you submit comments, feedback, or other materials, you agree that we may edit, copy, publish, distribute, translate, and otherwise use such content in any medium. We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

We may monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, or otherwise objectionable.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, or obscene material. You are solely responsible for the accuracy of your comments.

13. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth).

15. Disclaimer of Warranties & Limitation of Liability

To the extent permitted by law, we do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law, which cannot be excluded.

To the extent permitted by law, Organic Bliss, its directors, officers, employees, affiliates, agents, and contractors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products procured through the Service.

16. Indemnification

You agree to indemnify, defend, and hold harmless Organic Bliss and its affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

17. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

We may terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms of Service. Upon termination, you will remain liable for all amounts due up to the date of termination.

18. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms without affecting the validity of the remaining provisions.

19. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals.

20. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

21. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

22. Contact Us

For any questions about these Terms of Service, please contact us at:

📧 info@organicbliss.net.au